Endian Maintenance is a yearly subscription that provides constant updates, upgrades and technical support.
Endian Maintenance is a yearly subscription associated to any Endian product that provides constant updates, upgrades and technical support on it, including:
The Endian Network is a centralized portal to monitor and manage all of your Endian devices. If one of your Endian devices has hardware or software service issues, Endian Network will alert you so you can react fast and mitigate issues before they cause significant problems. A great tool for Endian Resellers as well since it also allows you to completely manage user administration and determine Endian Network access you (as a Reseller) provide to your customers.
Keep your Endian devices as up-to-date as possible to protect your networks and users from modern day threats. This includes all Endian security services like antivirus, intrusion detection signatures, and URL blacklists (content filtering). Just as importantly, Endian maintenance includes all security updates to every Endian application so that you can keep the devices protecting your network safe from security vulnerabilities.
With Endian Maintenance, you get each and every upgrade and improvement we make to our product and Endian Network makes the deployment to your device(s) as simple as point-and-click.
Endian Support is comprised of the best Partners who are devoted to supporting the rapidly growing number of Endian devices all over the world.
Maintenance subscription is offered in packages of 1, 3 and up to 5 years: the above mentioned services are included in every Maintenance subscription depending on the product family.
| Endian UTM | Endian 4i | Endian Switchboard | |
| Security Updates |  | | |
| Firmware Upgrades | | | |
| Antivirus signatures | | - | |
| Content filter URL blacklist | | - | |
| Endian UTM | Endian 4i | Endian Switchboard | |
| Centralized updates | | | |
| Remote access and system management | | | |
| Endian UTM | Endian 4i | Endian Switchboard | |
| Coverage 8x5 (see local office business hours) | | | |
| Lifelong Hardware warranty extension | ** | Upon request *** | - |
| High priority ticket processing | | | |
| Hot Replacement RMA processing (Next Business Day) * | | | - |
As Endian solutions are constantly evolving towards more performing and more efficient platforms, we periodically announce End of Sale and End of Life cycles milestones, along with the recommended migration path to the latest generation replacement product.
